Frequently Asked Questions

Q: Where are you located?

A: We are an American company located in Biloxi, Mississippi.

Q: How do I know if your water filter is compatible with my refrigerator?

A: Each PureSpring filter has been tested to ensure it is a compatible replacement for all of the models that are listed under the “Compatibility List” on the product page.

Q: Do I need to replace the filter every six months?

A: Yes, you must replace the filter every six months or sooner. Filter’s life depends entirely on your local water quality and frequency of use. Failing to replace the filter will cause a reduced water flow or sediment present in water. Over-used filters will degrade the filtration performance and might cause water leakage.

Q: Do I need to flush the filter after installation?

A: The new filter should be flushed for at least two minutes to condition it and discard the first two batches of ice before using. The water filter is made from coconut shell activated carbon block, harmless charcoal residuals and fines can be found in the new filter. The flush process will remove carbon fines out of the system.

Q: Why is the “Change Filter” indicator light still on after the new filter installed?

A: The majority of the refrigerators need a manual reset. Please press and hold the indicator light/filter for three seconds to reset the system. Please refer to your user manual.


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